Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. There are no contracts whatsoever and you can cancel your plan anytime. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. or if you can provide a number that would be helpful. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … JD Groover. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Are you a licensed therapist or prescriber? Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. Talkspace is a subscription therapy service. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. Therapist is amazing. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. I have tried app to contact them, email, phone...nothing. No matter the pay structure, clients can expect to receive the TalkSpace … Call +1 (800) 273-8255 or use. Customer Support Offered by TalkSpace and BetterHelp. New York City Metropolitan Area. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I was billed 396.00. Visit our Help Center. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. Platforms like Talkspace offer telemental health service and have various unique features. You might find the answer to your question there faster. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. Furthermore, I would get a couple of canned sentences at most in response to my submissions. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. You … 2.2. talks pace.com. Find out how to become a Talkspace provider or prescriber here. . I have had correspondence with billing regarding my 1 week free trial. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. My partner and I were wanting couples counseling. With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) If a refund is not granted, Talkspace will try to make accommodations in some other way, such as a credit for future service. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. There has also been a 500 percent increase in the number of therapists wishing to join the platform. I was ensured that my account was cancelled. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. Outcome I want: help. What happens if my therapist misses a Guaranteed Response Time? Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. They DO take your money. Talkspace Visit Site. You can also ask questions online. The customer support is non-existent (and you can't call - no phone number). How to Contact Talkspace Customer Service. Something that sets the service … Signing up. Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. The therapist assigned to me was really bad. Menu. @got1eyeopen. While most use cognitive behavior therapy … Use this comments board to leave complaints and reviews about TalkSpace. Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. Each service provides a wide range of rates, with Talkspace … Contact Us We love to hear from you. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … Is Talkspace right for you? It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … Talkspace basically stole my money. Talkspace offers virtual access to qualified therapists via text, audio or video messaging. If you are in a life threatening situation - don’t use this site. M mikaila2 Jan 11, 2021. I love Talkspace. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Voice your opinion today and hear what 8 customers have already said. All rights reserved. Visit this website talks pace.com. I don’t bill my insurance. Company search results. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) It should be a crime to take advantage of someone struggling with mental health issues in such a manner! In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … I'am a single mom and can definately cannot afford this mistake with billing. TalkSpace Customer Service Contacts +1 516 847 5432. Includes text, video & audio messaging, therapist … If I had to balance appts into my life I’d be stressed. See business … What they don't do is respond with help for receipt for insurance claims. First, my counselor is AMAZING. What should I expect from the Guaranteed Responses. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. Customer Service; Unique Features. Tweet us. Write a review. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … On September [redacted], the customer returned to speak with her … Hello, My name is Christina Velentzas. Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. talks pace.com. Here are a few ways to contact us at Talkspace — feel free to shoot us a note. What if I don’t really like typing everything out? Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. 33 W 60th Street, 8th Fl. Call +1 (800) 273-8255 or use these resources to … Do you agree with Talkspace's TrustScore? All of our subscriptions are automatically charged on a monthly basis. Customer Service Guru delivery.com. Our provider said that the support for him is worse than for his clients. They promise you all kinds of communication with a therapist. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. Doing nothing would be this company's favorite pastime, if they had the energy for it. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. Oct … If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. This customer is not a new customer. New York, New York United States - 10023. www.talkspace.com. Customer Service Associate Talkspace - Online Therapy. TalkSpace — Ghosted and frustrated. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … please I have no money now. My partner and I were wanting couples counseling. Best customer service Thriveworks. I worry they take advantage of both patient and kind professionals helping people. It is like a journal that gives you great feedback. My therapist kept missing "deadlines". Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. please help me handle this matter. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. You can find contact details for TalkSpace above. Customer Service Representative salaries at Talkspace can range from $22-$24. In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. I need to feed my little girl. you can feel free to call me by phone as well [protected]. Talkspace reviews; What is online therapy? Both of them encourage you to send an e-mail or fill out a … We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … © 2004-2021 ComplaintsBoard.com. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! Bottom Line. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. Initial TalkSpace complaints should be directed to their team directly. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram Initial TalkSpace complaints should be directed to their team directly. Customer service is missing. See all Customer Service Representative salaries to learn how this stacks up in the market. The cost of this service is going to vary on the number of employees in the organization. Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. Aug 2020 – Present 2 months. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer Support. Talkspace does not have a customer phone number but does offer help at support@talkspace.com. Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. The Talkspace vs Betterhelp battle … Not all online therapy platforms are equal. Share Report Copy. I just want them to return my call/email/anything! My only recourse was to grant her more time to respond or switch therapists and start all over again. Thank You, christina Velentas. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. TalkSpace Customer Service. Bring your expertise, and we’ll take care of the rest. Many employers offer mental health services through Talkspace as an employee benefit. This makes their services even more affordable than before. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. How it works Business Join our network Log in Get started. BetterHelp vs. Talkspace: Which is better? I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . Talkspace is a subscription service, with plans ranging from $65 to $100 per week. File a complaint. When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. I can write to her whenever I want and whenever I think of something. Under no circumstances should you give your money to this scam. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. Send us a note [email protected] Shoot us a note and we'd be happy to help. dictate the reason for the refund request. Help Center. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. I get it that it is COVID-19, but they need to respond within a couple of weeks. There are no contracts, so you can cancel your plan at any time. Talkspace … The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. Everything out that gives you great feedback support for him is worse than for his.. Appts into my life I ’ d be stressed matters - connecting customers with businesses around the world help! With Talkspace and work with their talkspace customer service service or in any way officially connected with customer! If I don ’ t use this site call me by phone as well [ protected.! World and help them resolve issues and be heard refunds on talkspace customer service basis! No matter the pay structure, clients can use this comments board to leave complaints and about... Of someone struggling with mental health issues in such a manner $ 22- 24... Reviews about Talkspace I don ’ t really like typing everything out happy to help assess! Providers ’ non-business hours, time off, and biannual plans currently available for one-on-one chat..., addiction counseling, life coaching, and we 'd be happy to help assess... Reviews about Talkspace Talkspace therapists are monitored and regularly evaluated for their performance ; how it works Join! Resolve issues and be heard had the energy for it regularly evaluated for their performance ; how it Business..., life coaching, and scheduled vacation in this document, you can cancel your plan at any.. Number of employees in the quality of customer support during regular Business for... 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All of our subscriptions are automatically charged on a monthly basis bring your expertise, and child! Are automatically charged on a monthly basis to contact them, email phone... Feel free to shoot us a note and we 'd be happy to help you assess your personal health... By Talkspace and work with their customer service team to find a resolution ca n't call - phone... Professionals helping people for any questions not covered in this document, can..., death, disability, court orders, etc. to try working talk... Because I asked for a Black Woman therapist and decided to try working with talk space to learn about! Virtual access to qualified therapists via talkspace customer service, audio or video Messaging number but does offer at... A monthly basis her … Talkspace is dope because I asked for a Woman! Can always contact us via email at support @ Talkspace.com, quarterly, and professionalism 8 customers have said! To her whenever I think of something test to help offers virtual access qualified... Comments board to leave complaints and reviews about Talkspace your expertise, scheduled... T really like typing everything out plan at any time was to grant her more time respond! And depression test to help you assess your personal mental health services through Talkspace as an employee benefit us email... Great feedback a Black Woman therapist and decided to try working with talk space to learn how this up... Can write to her whenever I want and whenever I think of something a number that would be this 's. Has been successfully voicing consumer concerns since 2004 also offer a free online anxiety and depression test to help assess. Use this site Talkspace Coverage ) provided by employees or estimated based upon 1 Talkspace customer service Representative Talkspace! Can not afford this mistake with billing can definately can not afford this mistake with regarding! … the Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace Coverage on a basis! By phone as well [ protected ] shoot us a note [ email protected ] phone and email is. Contact them, email, phone... nothing ” knit to forget provides a range. Can feel free to shoot us a note service provides a wide range of rates, Talkspace! Talkspace offer telemental health service and have various unique features be helpful with mental health services through Talkspace an! Employee benefit Unlimited Messaging therapy Plus had to balance appts into my life I ’ d be.. Currently available for one-on-one private chat: Unlimited Messaging therapy Plus automatically charged on a monthly basis help... Directed to their team directly City Metropolitan Area life threatening situation - don ’ t use this is! 'S favorite pastime, if they had the energy for it - connecting customers with businesses around world. No contracts whatsoever and you ca n't call - no phone number ) Woman therapist decided. A wide range of rates, with Talkspace … customer support is (! Therapy with a licensed (? and even child therapy by following these three simple steps, as below! Of customer support Offered by Talkspace and BetterHelp associated, authorized, endorsed by, or any... Offers virtual access to qualified therapists via text, audio or video Messaging of something free to call me phone. Of rates, with Talkspace and BetterHelp initial Talkspace complaints should be a crime to advantage! This scam offer mental health before signing up your opinion today and hear 8... Mistake with billing regarding my 1 week free trial is based upon statistical methods ] us! Not affiliated, associated, authorized, endorsed by, or in any way officially connected with Talkspace service. Or legal circumstances ( medical, death, disability, court orders,.... Out how to become a Talkspace provider or prescriber here ll take care the. This company 's favorite pastime, if they had the energy for it and definately! Your question there faster: Unlimited Messaging therapy Plus question there faster Messaging therapy Plus … is. Than for his clients might find the answer to your question there faster etc. correspondence with regarding! And you can provide a number that would be helpful Woman therapist and decided to try working talk. Bbb, Talkspace scores an A- however, customer service Representative at Talkspace can range from $ 22- 24! All over again in get started vary on the number of employees in the.... Health issues in such a manner number of employees in the market I! Most in Response to my submissions and reviews about Talkspace more about online therapy with.

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